Access Requests Detail Page

Status

Displays the status of the request.

• Needs Approval - The request requires pre-approval. The Responses area on the right side of the page displays the change control that's required and which roles are required to pre-approve.

• Provisioning - The request has been created and approved (if pre-approval is required), but it has not been resolved. To take action on the request, select the I Resolved button.

  If you don't see the "I Resolved" button, you do not have authorization to resolve the request.

• Verifying - The request has been resolved, but still needs to be verified. To take action on the request, select the I Verified button.

• Scheduled - The request has been created and approved (if pre-approval is required), but it is scheduled to occur on a specific day in the future.

• Snoozed - The request has been created and approved (if pre-approval is required), but it has been put on pause until a future date or until the request has been unsnoozed.

• Completed - The request has been resolved and verification was completed (if required). No more actions need to be taken.

• Cancelled - The request was cancelled before it could be completed.

Assignee

Displays the name of the Provision Team member assigned to the request. To quickly assign yourself to the task, select the Assign to me link (see picture below).

Reporter

Displays the name of the person who created the request.

Summary

Provides a summary of the request.

Entitlements

Displays the Entitlement Roles associated with the Identity.

Identity

This section is displayed when viewing access requests, offboarding events, leaves of absence, and role transitions. It provides more detailed information about the Identity associated with the request, including user name, status, type, supervisor, and more.

Details

This section is displayed when viewing onboarding events. It provides a list of Identity details like User name, First Name, Last Name, and so on.

Changes

This section is displayed when viewing role transitions. It provides a list of changes to the Identities attributes. For example, if an employee is transitioning to a new department, the old department and new department attributes are displayed.

Responses

This area is displayed on the right side of the page. It provides an overall look at the controls required to complete the request (see example below).

Standard controls include: approval, provision actions, and verification. Permission Assist Administrators are able to set up controls within the System Configuration > General Settings > Taskboards > Access Requests > Workflows tab.

Request

Provides a brief description of the request.

User

Displays more detailed information about the application user associated with the access request.

Requested Privilege Changes

This tab allows you to view the privileges associated with this request along with the changes requested by the reporter (see picture below).

• The Initial column displays the permissions the user had when the review started. These permissions will not change once the review is started.

• The Now column displays the permissions the user has now. These permissions will change if new application data is imported, so you can use this column to verify that changes were made correctly.

• The Approved column shows you whether the user should have access to the permission based on their Entitlement Role.

• The Action column displays the action that needs to be taken on each permission.

• The Action column indicates which action is being requested. The symbol indicates the request is to add permission. The symbol indicates the request is to remove permission.